Details
Livestock Shipping
SaltwaterAquarium.com ships livestock nationwide, year-round using FedEx exclusively.
- This option is the standard shipping method for live animals.
FedEx performs Priority Overnight service according to the following criteria:
- Delivery time is next business day by 10:30am to most areas
- By noon, 4:30 or 5:00pm to some rural areas
- Available throughout all 50 states (we do not ship livestock to Hawaii. Alaska and Puerto Rico residents will have additional shipping charges applied to their orders. Call for details)
- Monday-Friday. Saturday delivery available in some areas
- To minimize stress and to ensure optimum health, all livestock is shipped FedEx Priority Overnight. FedEx Priority Overnight service guarantees that any shipment will be delivered anywhere in the country by 10:30am the next day (rural areas excluded). For more information please see Shipping Information/FedEx or go to www.fedex.com for a detailed explanation of Priority Overnight shipping procedures and policies.
- This option is the standard shipping method for all live rock orders.
Once we receive your order for live rock, you will be contacted to arrange for shipping. We ship on Mondays and Tuesdays only. We ship small orders of one or two boxes via FedEx. We use FedEx Express Saver which is a three day service. Because of the packing techniques in Indonesia as well as our own techniques, the Live Rock does exceptionally well with this travel time and the cost savings in freight is worth it in many people's minds.
All Live Fish, Animals & Corals - Fedex Priority Overnight - $39.95 - All orders are boxed, styroded, heat/cold packed, double bagged and paper secured. Click here to view the exact shipping material of packages.
Live Rock - Premium Florida - Fedex Priority Overnight (will call you after your order for exact pricing), Fuji Buna (UPS Ground), Other Fuji's Fedex Express Saver. Live rock shipping rates are based on actual weight.
General Supplies - UPS Ground - Standard Rate 8.99 - 25.99 based on the weight of your order.
Smaller Items - USPS Priority - Standard Rate 8.99
Preowned Sales - All shipping is included in the primary cost of the items.
The shipping charge includes shipping costs, heat or cold packs and handling. In the rare event that we need to use more than one box for your order, an additional $14.95 per box will be charged. You will be informed of any additional charges before they are processed in the form of an email to the address used during checkout. The general rule of thumb is livestock orders less than $300.00 can be fit into one box. Some large fish and most x-large through jumbo sized fish will ship in their own shipping boxes. So, if you order three jumbo sized tangs for instance, know that each one will ship in its own box and you will be informed of the additional box charges.
- To reduce stress on livestock and as a convenience to our customers, we endorse the use of qualified FedEx Hold Facilities as your shipment destination. You must provide us with the address, so to find your nearest hold facility, please go to www.fedex.com/us/dropoff.
- FedEx does deliver Priority Overnight packages on Saturday but not all zip codes qualify for Saturday Delivery service. Also, Standard Overnight packages can often be picked up from FedEx hold facilities. Please make sure that this service is available in your area before making the selection. To see if any Saturday service is available in your area, please go to www.fedex.com/us/services/options/saturday.html. Note that for all Saturday deliveries, a $15.00 will be charged per box and that this fee is what FedEx charges us.
- In an effort to reduce the amount of time that livestock spends in transit, we have worked with FedEx to secure the last possible pickup time at the end of each shipping day which is usually between 4:30-5:00pm PST.
- A tracking number will be emailed to you with information confirming the location and time your package will arrive. Tracking information is sent by email from FedEx. You will receive your tracking number about one hour after shipments depart from our facility which is usually between 4:30-5:00pm PST.
Livestock Shipping Date Estimate- Your livestock order will be shipped as soon as possible but also within the parameters of this chart: (orders placed befroe 7am PST) We try to ship all of our order for livestock on Mondays, Wednesdays, Fridays. Orders placed on a Thursday, Friday, Saturday, Sunday will ship Monday. Orders placed on Monday ship Wednesday. Tuesday & Wednesday will ship on Fridays.
Please remember that after checkout you will contacted to pick an exact date you would like your order delivered. This date can be up to two weeks from time your order is placed. Because we work from a live inventory system, this ensures that you will not miss out on an item you are interested in because you cannot take delivery right away. You may also add whatever you like to your current order after it is placed. Simply email sales@saltwateraquarium.com. Be sure to have your original order number handy to ensure speedy service.
In order for us to ship to Hawaii, the customer must obtain a permit from the Hawaii State Department of Agriculture. The permit application form can be found online at this URL: http://hawaii.gov/hdoa/pi/pq/pq-7.pdf. Be sure to first check the list of fishes approved for import to Hawaii. You can find that list here: http://hawaii.gov/hdoa/admin-rules/subtitle-6-division-of-plant-industry/AR-71C.pdf.
There are two types of permits. The first is a one shipment permit, and, as the name implies, is limited to one shipment (although it is fine to have multiple fish in the shipment). If the applicant would like to import fishes one time, he or she must specify the fishes' names, the number of fishes being imported, and the shipper on the permit application. There is a $5 recording fee for the one shipment permit.
The second type of permit is for multiple shipments. This means that the applicant may be able to import multiple shipments from multiple U.S. addresses. The permit is valid for one year, and if the applicant thinks he or she will be importing multiple shipments, this is definitely the way to go. With the multiple shipment permit, the applicant does not need to specify the fishes names, quantity, and shipper on the permit application. There is $50 recording fee for the multiple shipment permit.
The applicant should plan on approximately 10 business days for either permit to be approved. Permits should be submitted via postal mail or in person to the following address:
State of Hawaii
Department of Agriculture
Plant Quarantine Branch
1849 Auiki Street, Honolulu, HI 96819-3100
PH:808 832-0566 FAX:808 832-0584
If the applicant has any questions, he or she can call the State of Hawaii Department of Agriculture at 808 832-0566. Once the permit is approved the applicant will receive a packet in the mail containing the permit and a list of approved animals.
We us FedEx exclusively for all livestock shipments. In addition to the benefits of FedEx' outstanding reputation and quality service, by consolidating our buying power with a single shipping company we are able to expedite information requests and facilitate rapid solutions to problems when they arise.
To contact FedEx regarding a shipment, please have your tracking number handy and use the following information:
Customer Service: (800) GoFedEx, (800) 463-3339
Customer Service: www.fedex.com
Track a package: www.fedex.com/us
Find a shipping location: www.fedex.com/us/dropoff
