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We Ship FAST & We SHIP FREE over $39!

HOLIDAY SHIPPING POLICY for LIVE Animals, Clean UP Crews & Frozen FoodFor November, We are currently planning on not shipping orders 11/23, 11/24, 11/25 and resuming again on 12/5. December - We are currently not planning on shipping orders 12/23 - 1/3/23.

The Average Transit Time for our Free Shipping program is 2.3 days.  Order from us, trust us to get most your stuff FAST & FREE.  The Majority of Orders placed before 1 PM EST ship Same Day.  Meaning your tracking number will actually work the same day as your order.  We don't just print labels and let orders sit like some of our competitors.  If you want your stuff fast and hate paying for shipping, shop with us!

Our Free Shipping Program Transit Times

  • 1 Day - 19%
  • 2 Days - 47%
  • 3 Days - 20%
  • 4 Days - 10%
  • 5 Days - 4%

Our free shipping policy is Free Shipping On DRY GOODS starts at $39, Free Shipping on LIVE ANIMALS starts at $179, Free Shipping on LIVE & REFRIGERATED FOODS at $40.  Frozen foods incur a $29.95 surcharge whether you purchase 1x or 100x pack of frozen food.  There is currently no Free Shipping threshold for frozen food.  We also over a number of Paid Upgrades, UPS, FedEx, 2 Day, Next Day, Priority Overnight, as much as possible.  There are some exclusions like Live Animals & Live & Refrigerated Foods.

Multiple Warehouses

We ship different items from multiple warehouses all over the US.  We have central hubs in PA, AZ with other partner shipping centers in CO, IL, FL, etc.  Depending on what you order your order may be split into multiple shipments.  

Ship Your Choice

If you need to have an order shipped via a specific method, we can do that.  We offer free, standard, expedited, next day and freight shipping via USPS, FedEx & UPS.  All 3 Major US Carriers.

Free Shipping on Orders of $39 or More!

Get FREE shipping on all orders of $39 or more for dry goods.  We charge a flat rate of $5.99 for all orders below $39.   Our standard service takes 1-10 days using a mix of USPS, Surepost, UPS, FedEx.  

Same Day Shipping

We try to ship same day, Orders placed by 1:00 PM EST will usually ship out the same day you ordered Monday–Friday, excluding holidays.  Your tracking will actually work on the same day you order.

Details about Our Shipping Options

If you choose to pay for a shipping service, USPS, FedEx or UPS we will include the Saturday Delivery Option at no charge to you.  (Example: Order on Thursday before 1pm EST, pay for 2 Day service, your package will deliver on Saturday, not Monday.)

  • Orders Under $39 - Free Shipping starts on all dry good orders of $39 or more, for orders below $39 there is a flat rate shipping charge of $5.99
  • Free 1-10 Day Economy - This option means we will ship with the cheapest possible option.  Often UPS Surepost, FedEx Smart Post, USPS Ground/Priority or UPS Ground depending on what you order.  If your order is on the high end we will often upgrade it to UPS or FedEx Ground.
  • Fast Flat Rate (No Surepost) - This upgrade option means 90% of the orders will be delivered within 1-3 days via UPS 2 Day, UPS Ground, FedEx Ground, FedEx Express or USPS Priority. 
  • USPS Options - You have the ability to choose USPS First Class, USPS Priority or USPS Express at checkout.  First Class is available for any orders under 1 lbs. and is your regular mail service.  USPS Priority is a 2-3 day service via the USPS regular mail but there are often delays and lost packages.  USPS Express is the postal services attempt at overnight service, it's fast but often with delays.
  • FedEx - You can purchase FedEx Ground, 2 Day or Overnight service for your orders.  Ground/Home is FedEx's normal delivery service which delivers Tuesday-Saturday.  Monday is a delivery date only for commercial addresses.  2 Day is 2 Business Days Air including Saturday, Overnight is Next Day including Saturday.
  • UPS - There are lots of UPS options you can pay for.  All of these include Saturday Delivery outside of UPS Ground.  UPS Ground is our standard shipping service and is probably the most reliable around.  3 Day Select is guaranteed in 3 days including Saturday, 2 Day is 2 Business Days Air including Saturday, Overnight is Next Day including Saturday. (If your address rural as assigned by UPS Saturday delivery may not be available.)
  • Shipping Live & Refrigerated Goods - We require customers to pay a Flat Rate of $15 for all orders that include Live or Refrigerated goods when the Live goods total less then $40.  We use UPS 2 Day or Next Day Air on all Live & Refrigerated goods.  Once an order reaches the Free Shipping threshold for Live Goods ($40) we will ship the live portion of your order via UPS 2 Day or Next Day Air.  If you have a combined order of Dry & Live Goods but pay for shipping, we will expedite the Live Goods portion of your order, the rest will ship regular ground.
  • Shipping LIVE Animals - We require customers to pay a Flat Rate of $39.99 for all orders that include LIVE Animals when the live animal product total less then $179.  We use UPS Next Day Air or FedEx Overnight on all LIVE Animals including clean up crews.  Once an order reaches the Free Shipping threshold for Live Animals ($179) we will ship the live portion of your order via UPS Next Day Air or FedEx Overnight.  If you have a combined order of Dry & Live Goods but pay for shipping, we will expedite the Live Goods portion of your order, the rest will ship regular ground.  If you need the dry goods portion to be shipped expedited please reach out to us, we can send you an invoice for the cost and get it out fast.
  • Shipping FROZEN FOODS - We require customers to pay a surcharged Flat Rate of $29.99 for any shopping cart that contains frozen food.  If you buy 1x pack or 30x packs of frozen food, an additional $29.99 surcharge will be added to your shipping rate at checkout.  For example if you are buying a fish and the normal Priority Overnight Shipping would cost $35, the rate you will see at checkout with any frozen food in the cart would now be $64.99.  $29.99 added to the normal rate.  The $64.99 cost includes one priority overnight shipment of the fish and a second shipment of the frozen food in a cooler with dry ice usually overnight or 2 day air depending on weather.

International orders have an actual shipping amount assigned at checkout depending on what is in your cart on All orders.  Free Shipping is for All Orders inside the United States.  If the actual cost is way over the flat rate cost, customer service will contact you to pay the difference.

Pick Up Your Order - Skip the Shipping

If you want to stop by and pick up your order, we can do that at most of our locations.  Keep in mind however not every product is stocked in every warehouse.  If you wish to pickup your order and skip the shipping please indicate that in the comment section of your order.  Our customer service reps will then reach out to you to let you know when/where to go and if we have the items in the warehouse your near.

Customer Pickup Hours - Monday - Friday 10am to 4pm

PA - 1685 Fairfield Road STE C, Gettysburg PA 17325

IL - 22292 N Pepper Rd Unit D, Lake Barrington IL 60010

 

*Shipping Exceptions

Free Shipping is inside the continuous US.  Oversize or Overweight items (like Aquariums, Chillers, Rock, Sand, Salt etc) incur an additional shipping charge outside the contiguous 48 states.  Also oversize or overweight items do not quality for free 2 day shipping depending on how large the items are, which warehouse they are stocked in and where the shipping address is.  Same Day Shipping is not guaranteed on a select few sale dates, ie Black Friday, Cyber Monday.  Live Animals do not ship free.  There is a shipping charge associated with clean up crews, fish & corals because they need to be shipped overnight with the appropriate insulated cooler boxes, heat and or cold packs.

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