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Return & Refund Policy

We aim to keep our return policy simple.  When it comes to returns we try to do what's right and help you out.  If it's our fault we fix it, if it's your fault we try to do what's right.  If you are returning an item because you purchased the wrong size, changed your mind or didn't like your purchase, return shipping and/or restock fees may apply.  If your returning an item because the product was damaged during shipping, doesn't work or something is wrong with the item we will send you a prepaid return label, refund your purchase 100% and/or replace the item at no cost to you. 

Please write your order number on the outside of the packaging and ship your return to:

SaltwaterAquarium.com
1685 Fairfield Road STE C
Gettysburg, PA 17325

When we receive your item, we will inspect your return and take the appropriate actions regarding your replacement/refund based on our return policy.

If an item is defective within 30 days of purchase we will allow a return, refund, replacement.  If your item is defective and outside of the 30 day window after purchase we ask that you contact the manufacture directly for warranty support.

Returns of New Products Accepted for a FULL YEAR after Purchase!

Even if your purchase is 364 days ago, you can still return your purchase for a FULL REFUND!  As long as your product is in mint condition, unused, unopened in the original manufactures packaging.  Products must be returned in the manufactures original packaging.  Anything returned with broken seals, damaged or altered packaging, missing packing material, cords not factory wrapped, missing manuals and/or parts will be returned to you without a refund.

  • Returns must be requested and pre-approved over e-mail via sales@saltwateraquarium.com
  • Refunds for unopened, unused products past 30 days will be in the form of Reward Points or Store Credit.
  • We do not accept fish tanks, foods, sand, salt, rocks or liquids with expiration dates outside of the 30 day window.

 

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