We aim to keep our return policy simple. When it comes to returns we try to do what's right and help you out. If it's our fault we fix it, if it's your fault we try to do what's right. If you are returning an item because you purchased the wrong size, changed your mind or didn't like your purchase, return shipping and/or restock fees may apply. If your returning an item because the product was damaged during shipping, doesn't work or something is wrong with the item we will send you a prepaid return label, refund your purchase 100% and/or replace the item at no cost to you.
Please write your order number on the outside of the packaging and ship your return to:
1685 Fairfield Road STE C
Gettysburg, PA 17325
When we receive your item, we will inspect your return and take the appropriate actions regarding your replacement/refund based on our return policy. We do not refund coupons, coupon codes, gift cards or reward points.
If an item is defective within 30 days of purchase we will allow a return, refund, replacement. If your item is defective and outside of the 30 day window after purchase we ask that you contact the manufacture directly for warranty support.
Returns of New Products Accepted for a FULL YEAR after Purchase!
Even if your purchase is 364 days ago, you can still return your purchase for a FULL REFUND! As long as your product is in mint condition, unused, unopened in the original manufactures packaging. Products must be returned in the manufactures original packaging. Anything returned with broken seals, damaged or altered packaging, missing packing material, cords not factory wrapped, missing manuals and/or parts will be returned to you without a refund.
- Returns must be requested and pre-approved over e-mail via firstname.lastname@example.org
- Refunds for unopened, unused products past 30 days will be in the form of Reward Points or Store Credit.
- We do not accept fish tanks, foods, sand, salt, rocks or liquids with expiration dates outside of the 30 day window.
Aquariums & Freight Shipments
Delivery Instructions: Always inspect your shipment BEFORE signing for it. It is best to completely remove your shipment from its containers, regardless of the condition of the box, inspect it thoroughly, and if it is damaged take photos and make a note of the damage on the delivery receipt, or repackage it and decline delivery. When you sign the delivery receipt, it is a legal contract that states that you accepted the product in that condition. If opening is not possible at the time delivery is received, it is best to indicate "possible concealed damage" regardless of the condition of the box(es). This is very important because once you have signed for your shipment it is your responsibility if it is damaged. That means when you sign for the delivery you are confirming you receive the tank without damage and are accepting it in the current condition.
Aquariums may be returned (new, unused, refused tanks only) but the customer will be charged the full cost to return an aquarium including the original freight shipping cost and the returned freight cost plus a restocking fee. The cost often ranges from $50-$1500 shipping depending on what you order and where the delivery address is.
Affirm Financing & Returns
If an order/product is returned because the customer changed their mind and used the affirm payment option. Affirm charges a 6% non refundable fee. We will refund your order minus this non refundable fee. Once affirm receives the refund request, the refund amount will show up in your loan timeline within 3–10 business days, and your balance will be updated. If your refund is less than your total purchase balance, it might not lower or cover your next monthly payment. Instead, you can expect fewer monthly payments, a smaller final payment, or both. If your refund is more than your purchase balance, you will get back the difference, minus any interest you have paid. Affirm will credit your payment method within 3–10 business days. Please see the Affirm website for more on Refunds.