Return & Refund Policy
Returns of any Items (Both Brand New and USED) within 30 days are Always FREE! We personally strive to never have any returns. But in the event, we like to make it easy. All returns of unopened items are accepted within 30 days for any reason for a 100% Full refund. We also accept used returns within 30 days but charge a 15% restocking fee. Returns must be requested and pre-approved over e-mail firstname.lastname@example.org
*Aquariums are exempt from this Free Return Policy along with used rock and sand. Aquariums may be returned but the customer will be charged the full cost to return an aquarium.
Just send us an email letting us know what you would like to return and why. Please include an order number so we can reveiw your order. From there we will email you a PREPAID return label. Yes we PAY the return shipping within 30 days even if you just change your mind. Simply return your item within 30 days for a refund. Returns of used products or orders over 30 days old are often accepted but require a 15% restocking fee. In the event that points are used to purchase an item that is return, those points are considered used an non refundable.
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There are hundreds of online stores out there, why are we different? We love aquariums and are hobbyists just like you, so we know the products inside and out. We offer cheap quick shipping on most everything we can so you get your stuff safe & fast. We offer Price Matching, No Hassle Returns or Replacements, No Hidden Fees. Our payment system is plugged directly into PayPal Credit Services so your credit card information is never in danger, we don't even know your credit card number when you order.
1685 Fairfield Rd Suite C, Gettysburg, PA 17325
Txt Message: 717.408.8337
Monday to Thursday: 10am - 4pm